Compliance & legal - Hilt Documentation

Hilt’s single-tenant, customer-owned deployment model shapes its compliance posture: your telemetry stays in your account, and the data Hilt itself processes is limited to the anonymized exports you approve for transfer. This page explains that posture and points to the materials available under NDA.

This page is informational and does not replace your agreement with Hilt. The binding terms for data processing, certifications, and notification are in your contract and data processing agreement.

Data residency and ownership

Telemetry is generated, processed, and stored entirely within your cloud account. Hilt does not receive, mirror, or hold out-of-band access to your events. The data lives in the region of the account you provision, so data residency follows your own cloud footprint. See Architecture and data flow. The single exception is the anonymized data export, which transfers only anonymized statistical features after your review and approval.

Data processing roles

Because the deployment runs in your account, you control the personal data within it. Two distinct cases apply:

Scenario	Hilt’s role
Platform operating in your account	You own and control the telemetry; Hilt operates the platform under approval-gated access and does not hold a separate copy
Anonymized data export (approved transfers)	Hilt processes only the anonymized features you approve for transfer, which exclude identifiers (see what is never exported in the export overview)

The formal controller and processor designations for your engagement are set out in your data processing agreement.

Privacy

Hilt’s design minimizes exposure of personal data:

The collector captures metadata only, never file contents, packet payloads, environment variables, or credentials. See Data collection and handling.
Telemetry does not leave your account except through the anonymized export pipeline, which strips or remaps identifying values (host IDs, user IDs, and identity strings) before any transfer you approve.
You can delete telemetry and exported data from your account at any time, because the storage is yours.

For region-specific privacy commitments (for example, GDPR), request the relevant terms and the data processing agreement from your Hilt representative.

Certifications and audit reports

Certification status and third-party audit reports (for example, a SOC 2 report or a penetration test executive summary) are shared under NDA where available. Contact your Hilt representative to request the current set of attestations and reports for your evaluation. Hilt does not represent any certification it has not been formally awarded.

Subprocessors

The cloud provider you deploy on (AWS, GCP, Azure, or Ali Cloud) processes your data as part of running the infrastructure in your account, under your agreement with that provider. For any subprocessors Hilt itself uses in delivering and supporting the platform, request the current subprocessor list from your Hilt representative.

Personnel access

Hilt engineers reach your environment only through your approval workflow, with no standing access, and you can revoke that access through your own IAM controls. See Access and identity. For commitments on personnel location or background screening, contact your Hilt representative.